Login and go to ORDERS Then click on the order of the item(s) you wish to return


Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product


Select your preferred refund method


Choose your ideal return process : Return the item yourself to our shop


Check your information and submit your return request

You can initiate a return within 15 days for EHWIT Official items and 7 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.
If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund within 24 hours when you drop off item at our pickup station.